CedCommerce TikTok Shop

This connector works really great and helps us ship TikTok Shop orders fast and easy. Also the support team is always ready to help.

customer service is super helpful

HUNDREDS of orders did not get marked as fulfilled creating a mess for our company. Reached out to customer service and they kept saying "It's been resolved" when in fact nothing had been resolved and orders are still open. Unprofessional and strange customer service at best. AVOID at all costs. Two months later they are STILL trying to charge me, insisting that they connect with me over the phone, even though I've said I want to cancel multiple times, I've cancelled online and removed the app. Seems this company wants to STEAL your money.

if I could give them a 10 I would. I love these guys so much. Thank you all for taken the time to help me . Love u all with my heart

The platform has made the integration process so much easier and more efficient. Their customer support is outstanding — always attentive, helpful, and quick to respond. We're truly grateful for the support they've provided and highly recommend CedCommerce to anyone looking to simplify their integration needs

Amazing App-A Must-Have for TikTok Shop Sellers! The CedCommerce TikTok Shop Connector is an absolute game-changer! It syncs product inventory, prices, and product information accurately and effortlessly. This app has truly been a life saver for me I honestly can't recommend anything better. What stands out the most is the incredible support team. They're always ready to help, even with the smallest issues. Their assistance goes above and beyond, and I really don't know what I would've done without them. The order syncing feature works flawlessly, and they even helped me upload my products in line with TikTok Shop guidelines, which saved me a huge amount of time and effort. If you're using Shopify and want to sell on TikTok Shop, CedCommerce is the team you need. Don't think twice-just go for it!

Team was very active and worked with me to get a custom deal. Very easy to categorize the products and collection. Easy and user friendly UI. Overall, a 5 star for the app and service.

We've had an excellent experience with the CedCommerce TikTok Shopify app. The app offers reliable functionality for syncing products, managing orders, and maintaining a smooth integration between TikTok and Shopify. All incoming orders are properly tracked, and the interface is user-friendly and well-suited for daily operations. In case any issue arises, the support team is highly responsive and provides quick, effective assistance, ensuring nothing falls through the cracks. Overall, it’s a solid and efficient tool for running TikTok sales on Shopify. Highly recommended!

App works well. When I had issues, the team kindly set up a meeting for a step-by-step walkthrough to fix the problem. Enjoying the app so far.

A great app backed up by great people. Bhavya has been very helpful and is always available when we need help. If you have a large catalogue and run a TikTok shop, this app is a smart choice. We moved from Silk Connector a couple of months ago and haven’t had any issues. The team supported us with the onboarding, setup, and catalogue migration to ensure everything went smoothly. The ability to be able to create custom bundles and variations in the platform is a great feature.

Very helpful and professional

I've been using the app for TikTok Shop since the very beginning. Aditi and the team are really great and help with anything you need. I highly recommend this app.

Extremely Disappointing Experience with CedCommerce TikTok App I’m extremely disappointed with my experience using the CedCommerce TikTok Shop integration app. Based on my experience, I would not recommend this app to businesses that depend on accurate product synchronization and responsive customer support. The biggest issue I faced was with product/listing synchronization and data consistency. The product count shown inside the CedCommerce app did not match the product/listing count visible in my TikTok Shop. When you are managing a large product catalog, this is not a minor inconvenience, accurate synchronization and reliable inventory/listing data are fundamental requirements of an integration app. I reached out to CedCommerce support specifically because I wanted clarification regarding the difference in product count data between the CedCommerce app and TikTok Shop. Instead of getting a clear and satisfactory explanation, the support experience became another major source of frustration. I was having a conversation with an agent named Suryansh, and while I was still discussing the product-count issue and trying to understand the discrepancy, the chat was closed by the agent. Closing a support conversation while the customer is actively trying to resolve an unresolved technical/data issue is extremely frustrating and, in my opinion, unacceptable for a paid software service. When you're paying for an integration service, you expect the support team to investigate the issue, explain what is happening, and stay with the conversation until there is at least a clear resolution or an actionable explanation. Simply ending the chat does not solve the problem. Another major concern was the pricing and plan recommendation. I was paying approximately $150 per month, even though, based on my actual requirements, I later realized that a plan around $19 per month would have been sufficient for my account. What is particularly frustrating is that CedCommerce did not clearly explain this to me or help me understand which plan was actually appropriate for my usage. If a customer is paying significantly more than necessary because they don't understand the plan structure, I believe the company should make an effort to clearly explain the available plans, their limitations, and which plan best matches the customer's actual requirements. Instead, I ended up paying around $150/month for functionality that I apparently did not need at that level. This is especially disappointing because the whole purpose of using an integration platform is to save time, reduce manual work, and provide reliable synchronization between platforms. When the listing counts are inconsistent, the data needs clarification, and customer support closes the conversation before the issue is properly addressed, the value of the service becomes questionable. I also want to emphasize that my criticism is not simply because I encountered a technical problem. Technical issues can happen with any software or integration platform. What matters is how the company handles those issues.

Still setting up, some features appear to be missing but this could be tiktok limitations due to how new the platform is. Support has been excellent so far, always a message away. Highly recommended!

Very valuable support I got from Vikram, he was able to help me out with all my issues, I am support happy with the apps, makes Tiktok shop so easy to navigate and manage orders. Must have apps for Tiktok shop sellers.

The support team is absolutely exceptional, I had a few issues and they went through everything possible to fix and get things working perfect. I highly recommend this app.

I recently had the pleasure of working with Aditi from the CED app support team, and I am incredibly impressed by her expertise and assistance in fixing my TikTok app issue. From the moment I reached out, Aditi was prompt, patient, and professional, guiding me through every step with ease.

Great service and easy to work with!

Smart and easy support. Thank you very much.

Wonderful support. Helped me regain my connecton to Tik Tok and do a product upload. Thanks, David www.Satin-Boutique.com