Captain Shipping Protection

works well, great chat support

Developed is always quick to help whenever I have needed to make changes. Have had app for a couple of years now and works well.

This app is easy to install. The support help is immediate and professional. We are very satisfied with Captain to say the least! Use these guys to create an additional revenue stream and ensure your customers' get the peace of mind they deserve when ordering from your shopify store.

Rapide efficace

I really like the app. It’s clean, fast, and helps increase the average order value.

great support

great help thank you

Fast customer service and the set up is a breeze. Marj was quick to make a few adjustments for me.

great customer service team

great app!

We had a small issue where the widget did not show on the cart anymore, after we made some edits to our theme. Contacted the team live chat, someone responded with in 5 minutes, 10 mins later we were all sorted. absolute legends, thanks so much.

This is the best app to use inside Shopify regarding shipping insurance, the automated way to embed it, before this we generally needed to claim from the logistics provider as well, now it gives consumers a better understanding that their purchased orders are protected and pay a lot and more critically the insurance premiums go into our own account.

This is an excellent app, and I highly recommend it. Over 60% of my store users will be adding shipping protection, which for me, completes a new value that I will keep using, and I believe their upcoming features will be revolutionary and greatly improve my post-purchase processing efficiency.

Very simple integration and our customers love having extra protection on their orders. The app is super intuitive and easy to navigate. I love using Captain insure! I can't wait to experience their upcoming features and continue to support them.

Great little app to add an additional revenue to your store. Looks like it doesn't bug site or slow things down. Will monitor.

We have just installed the app and testing it. The support has been great so far. They really invest a lot in their relation with customers. I will come with updates after testing.

Calculations correct, but does not work with multi currencies. It was changing the currency symbol for the total amount in the cart. No reply to my support request. Use it with 1 currency only and seems to work fine. And be aware. Upon installation it shows up as a product: The box: This is a physical product was ticked. I did not know that. So shopify tells customers this can not be shipped to their address, so if the insurance is activated the whole cart can not be checked out. If you run a big store you are about to loose a lot of sales not knowing what is causing the problem. This kind of app developers should be banned from the platform immediately! This is not a small issue. It is stupid not to double check all settings before releasing the app.

The captain shipping protection is the perfect app for self managed insurance with a easy to set up and custom design interface. I already have shipping insurance through fedex and I just wanted a way to offer shipping insurance to my customers. The customer support is quick and manage to resolve the conflicting app conflict. However I do wish there is an option to add to cart in the checkout page or if the user get prompted if they want shipping insurance if they click checkout instead of view cart on the pop up drawer.

Textbook bait & switch, advertises all of the cool features like Shopify Plus Checkout embeds, in their $11 per month plan that includes "All features & Unlimited orders"... and the first thing you see when you install the app? That the plan that actually includes all the nice features is over 4x the cost of the only advertised plan. Additionally, they advertise percentage based rates but this functionality is very limited and not available for Shopify Plus Checkout embeds at all. There are much better apps out there, easy uninstall decision for us!