BorderBuddy Ship to Canada

CHEFtog.com - Fantastic app & support is outstanding! Solved our biggest issue - shipping to Canada. When customers checkout, they now see (shipping+duties). No duty surprises once they receive their item. Integration was easy. How does it work? After a customer places an order, Border Buddy sends you a shipping label and commercial invoice. Print and go. That's it!

Border Buddy has been a dream to work with! Their team has been the most helpful and responsive we have ever experienced with a Shopify app. Our customers are so much happier not being surprised by extra import fees, and the installation / setup process was a breeze thanks to their talented development team. Thank you to Monty for the amazing direct support.

This is both the most cost efficient and easiest way that we have found to send items from the U.S. to Canada. Before using this app UPS charged us $50 to $100 just for customs brokerage fees! But this app only charges a fixed $15 fee. And their shipping rates are almost exactly the same as shopify shipping low rates. And best customer service of any app. Amazing app on all levels.

We started using Border Buddy 8+ months ago and it has been super smooth and convenient. They send the label and customs info and make the whole process way more straightforward and cheaper than shipping any other way that we have tried. No issues with any shipments either. Would definitely recommend!

BorderBuddy has truly changed the game. Our customers are SO appreciative of not getting hit with random fees upon delivery. The team is also incredibly kind and helpful. This makes importing goods to Canada seamless. Thank you BB!

I have only shipped about 10 products using BorderBuddy but I am beyond impressed with how it’s going so far. Very responsive customer service team! I have tried all the other DDP shipping apps (easyship, flavorcloud, zonos, etc) Since I am currently only shipping to US and Canada, BorderBuddy is perfect. Usually when I ship an international order I receive a call from UPS asking me to resubmit my Commercial invoices after I have already attached them to the box. With BorderBuddy they handle everything. I shipped my package and the package arrives to the customer without me receiving any calls or having any issues. So far it’s great! Very efficient. I will continue to use BorderBuddy with all my Canada shipments! I’m looking forward to expansion so we can get into other countries as well!

This is a fantastic app. We struggled for years trying to find a way to minimize the high brokerage rates and import fees charged by the major freight carriers. We tried negotiating with the carriers but that did not yield the desired results. We sell business to business, so many of our customers are used to the high fees but we still got complaints from a few angry customers. When I found BorderBuddy I was skeptical and thought there must be a catch. I was able to talk to a member of the BorderBuddy team. He was friendly, helpful and responsive. The process of adding the app to our website was quick and easy with no glitches. We immediately started seeing results. The documentation we receive to process our shipments to Canada is perfect. In the beginning, I checked every order to see if there were any extra fees included. The fees charged were exactly as expected and the shipping rates were even less than offered without BorderBuddy. After adding BorderBuddy we have seen an increase in our Canadian orders, so our customers seem to be happy with it as well.

Very easy app to work with especially because customer service is so Helpful. Monty is the Man!!! Thank you!

Exceptional and personal service by BorderBuddy marked every step of our process as we worked together to get a shipment out to Canada quickly. Monte provided quick step by step instructions to fix our issue, had great insight into the Shopify process, and identified where our problems lay, PLUS he stayed in contact consistently to ensure our journey through the process was a success. We are grateful for the assistance and we are blown away with how EASY it has now been to use BorderBuddy to ship through per Canadian customer order and invoice. Best business decision we have made to date to use BorderBuddy to increase our sales to Canada and beyond. 100% satisfied.

Been great so far, giving customers better rates to ship to Canada and taking the work off my plate to do so!

Great customer service. Had an issue (which was my fault) team addressed it. Works perfect

I am so incredibly happy with BoarderBuddy! It was so easy to set up and now I can ship products to Canada without surprising my customers with additional fees! I can't believe I went years without it!

Had a snafu getting started with the app, but staff responded quickly and fully and corrected the issue and got me up and running well. No issues since, and love the app functionally for the store.

Works very well UNTIL you have to make an address correction (in our case a customer left part of their shipping address off their order) We are unable to make any changes to the unshipped label OR reach ANYONE at BorderBuddy Canada. We've been calling (no answer) and sent multiple emails with no reply. Very disappointing and stressful at this point! We've been using the app for about one month. Satisfied with it until needing assistance to correct a customer shipping address error - which should be easy prior to shipping.