Kitenzo ‑ Bundle Builder

We've had Bundle Builder on our store for about 5 years, recently the Kitenzo team have gone above and beyond to help me modernise and improve the customer experience. They were brilliant - responsive, creative and oh so patient.. holding my hand through every stage of the update and dealing with all my questions.

Awesome app + no support is the best way to sum up the experience with this app.

Updated - I attempted to give the app a second shot after support reached out. Turns out that uploading a product photo was a compulsory step but there was nothing to highlight this fact. I'm updating the review to 3 stars as I got the app to work, however, the product page doesn't use your existing theme's product page. It creates a new product page that required customization. Not quite what I was looking for but I appreciate the responsiveness from support. If I had time to engage support further I'm sure they could get this review higher, this is just my frank evaluation of the app with little experience. The UI does need some work. Old-"Unable to save bundle" - the interface of this app is confusing and in the end it wouldn't even create the bundle I required. This app feels like it is still in testing, the key features for 3rd party fulfilment is still in 'beta' which doesn't say on the app's sale page anywhere.

This is the first time I've seen a bundle app that can provide the bundle builder with a step by step experience, detailed bundle rules, and the ability to split sku's on the final invoice. If you have ever dealt with multiple warehouses or out of stock items, you'll know that having a bundle listed by the individual items rather than a bundle sku is an enormous advantage for the order fulfillment team. Also, it's really important to point out that the Agile team is immensely helpful. Responses come back in less than 24hrs, and they are very quick and efficient when it comes to helping modify your liquid code to get their app completely functional with your theme. I wish I'd have had this stuff years back when I started my store. Glad we finally have an app like this with Agile's great support! I would highly recommend this to anyone that's considering fixed or customization bundles on their store. :) ~Russ

If you don't like reading, get this app, it's the best Bundle app for Shopify period. Here's why. We are a technology company and so can say with a degree of experience that this app is excellent. We have been searching tirelessly for a Shopify app that can offer bundled products to customers in a flexible way. This app is very well made and cleverly thought through so as to provide the settings and features necessary to tailor it to your needs. Installation is a single button click. We have tried many other Bundle apps and even toyed with developing one ourselves. All I can say is thank goodness we found this. At $25/month it's not cheap but in allowing you to bundle effectively it will no doubt make it worthwhile. Highly recommended.

This app has finally solved a problem we've had for years. We have candle bundles that allow customers to choose what candles they want and they save $ based on volume. The problem Bundle Builder solved was that now the individual SKUs are reflected for reporting and fulfillment which we weren't able to do when using Infinite Options.

I've been really pleased so far with this app and the developers have been fantastic. We did find a small problem that only started occurring after about 6 months but the developers helped rectify the issue within a couple of hours (despite being on opposite sides of the world to each other). Excellent customer service. Thanks so much!

Amazing customer support! Super fast to respond to my request/question, and it was successfully solved!

This App has helped my store tremendously. My AOV has increased by 30%, and my customers love the option to build their own bundle and save some $$. Service and support have always been there when I needed them. Great App.. don't hesitate.

App worked great when we initially installed it. Then they did some kind of update and it all stopped working. We could create and publish bundles but they would not sync properly with the products in our store, and whenever someone tried to add a bundle to cart it wouldn't actually split the bundle into individual skus. Just added a big null sku with no data. I've contacted support multiple times since install and unfortunately they have some very novice people responding who are incapable of providing any sort of real answers. My frustration is I am an advanced user with coding experience so I'm not shy when it comes to installation of apps, system setups, process development nor error checking/testing. I went through every possible test each time before contacting support. I provided video and screenshot evidence and I would get responses like "are you sure it's installed?". Please get some more proficient responders for your email support team as there is a real lack of technical support. I will be uninstalling this unfortunately. I wish it worked like it did initially as it would have been great.

Very happy with the customer support we've received and nice options to customize the layout. I recommend the app overall.

The app has often problems with bugs. We do not receive this ap, as due to outages can cause big financial demage.

I've been setting up this app for a few days and so far I'm really happy with the functionality it offers. I've come across some issues that had me stumped by support was fast to help me resolve them.

Love this app! Very easy to use. Makes it so easy for customers to build bundles. Have helped us generate more revenue $$$.

Really nice app and great customer service. The app itself needs a bit more fine tuning so the products on the bundle page can show more detail and can match the look of the overall website better etc. But overall working well for us as a custom hamper option.

I'm updating my review from one star to FIVE STARS. At first I hated the app - lots of bugs, slow customer service, etc, I gave Agile my "two cents" so to speak and ever since then, they have been nothing but helpful and responsive. Well, their customer service team has been extremely responsive to problems, has helped to make the app more aesthetically pleasing on my site and has really done everything they could/can to help me. I really appreciate that and now, with this new experience, highly recommend this app. The conversion rate on it is great as well, and in the end....isn't that what matters?

Great app and great service! That is the key for us really, that there are people around to help us with any issues we face, and they have been fantastic at that.

Customer service for this app is exceedingly slow, often taking days to resolve issues or even receive a reply. We installed the app on the store on the 5th Dec, but have yet to actually use it due to multiple issues regarding the Multiple SKU set up. We asked for installation help on the 5th but did not have it installed until the 9th (despite multiple emails). We also faced issues with bundles appearing as out of stock reported on the 10th Dec. Despite explaining that it has been escalated to the senior team and that they will be in touch with us, we have heard nothing as of yet. If you're able to get this app to work without the help of support, then it might work great for you, but at the moment we can't properly review an app we have been unable to use.

Agile Bundle Builder is just what we have been looking for. Our customers are going to love being able to add multiple flavors without leaving the page. It was really easy to implement especially with the incredible support team. Adam, thank you for your knowledgable assistance and your lightning speed response time.