Negate ‑ Bot Protection

This App helped us block the bot traffic from our sessions so we could see and evaluate real data. They have been super helpful in getting the right solution for us and I can't recommend them enough.

This app wastes money and time. Our site traffic and sales dropped precipitously while using this app, which means it blocks good bots and humans. The loss in sales far outweighs the potential savings associated with so-called clickjacking.

*Edited 4-10-24* I came back to see what their reply to my review would be and I see that they state that I threatened them with a negative review for free services. Unfortunately for them, I can prove that is false. All communications are directly copied and pasted from the email chain with no exclusions, and I will be happy to provide all of that upon request. I also never requested anything other than information from them on how they got their metrics and how they came to the advertised amount of money saved. The claim that I threatened a bad review for free services is unequivocally false and I would highly encourage them to post their proof of this as I have posted the entirety of the communication between us except for the trouble ticket info as I do not possess that. This negative review was left prior to them ever contacting us and in fact is likely what prompted them to actually contact us on March 19th within an hour of our negative review being posted since all other forms of communication received no response. I attempted every form of contact provided and waited about 11 days for any reply before sending the final email and leaving this review a few moments afterwards. *INITIAL REVIEW* Beware. This app counts/ charges you for everything that interacts with every page on your site and you will get charged for every page a bot visits even though your settings are to bounce the bots from your site. I had been noticing troubling spikes in traffic (more than a thousand in an hour) once per day for a week or more prior to installing this app and it seems to have solved that somewhat but there is no clear way of even telling this for sure since they are so obtuse with their information. By their own admission their estimates of money saved are not accurate. I had high hopes for this app but after hitting the "API limit" in about a week of having it and them forcing a financial upgrade to continue having protection, doubling or even tripling the monthly cost, not replying to emails asking for clarification, and taking days to even reply to the help ticket I submitted I have given up and will be uninstalling the app upon submission of this review. Their reply to my initial help ticket. MARCH 8TH Thank you for contacting us. An API request is counted every time we score a user or bot, this can happen multiple times if a user visits several pages on the website as the score might change due to their behavior. Depending on the plan you are on, you have a specific amount of API requests per month and whenever you get close to exceeding it we notify you that the protection will be paused when the API limit is reached. The amount of money saved number is an estimate based on the events that we blocked on the different pixels. The numbers we use for events such as AddToCart or Checkout are averages sp they might not correctly reflect your store and could be very different from the actual numbers. We try to provide an estimate but it's difficult to account for specific kind of stores. Do not hesitate to contact us if you have any more questions. My reply that went unanswered for more than 11 days. Sent on March 8th Good afternoon, I'm asking because I'm trying to assess the value your app is providing and you haven't really said anything that will help me make that decision. Correct me if I'm wrong but basically you just told me that the money that you are supposedly saving me is estimated from pixel data (and I don't have any of those connected to my store). Since I don't have any active pixels attached to my store, how is your app coming up with this data? And I can get charged multiple times for the same bot/ human in the site if they decide to visit multiple pages on my site. Can you sell me on your app before I remove it from my store? My next reply sent March 19th immediately prior to posting this review after no further communication from them. "I guess that my business is not important enough to you to reply to my previous email. Noted. My review and removal of your app will be the solution then." AFTER MY REVIEW WAS POSTED HERE, THIS IS THEIR EMAIL REPLY. Hi (name redacted), I am sorry if we haven't fully answered your questions. I will provide more details on the previous answer, all ad-related events (AddToCart, Checkout, FormSubmission, etc) are collected by our own pixel. We use this number to create an estimate on the amount of money that is saved, this data is generic and therefore might not be accurate for your store. If you'd like, we can also personalize this information by using CPM costs provided by you. Negate specializes in blocking bots from firing your marketing pixels and analytics, this is done independently from any kind of pixel you might be using on your website. We do not track what ad platforms or pixels you have installed on your website therefore we do not use such data to create the estimates. Kind Regards, Negate Support Team

The app was also blocking ad crawlers, which made our ad cost tripled. Doesn't seem that the app is blocking the right bots and it has cause more damage than helping.

What a great App! We shopped around and researched Bot Protection for a while. We decided to add Negate as the reviews were great and they offered a 7 day trial so we could see what all the fuss was about. Within a day we noticed a massive difference. Customer service is exceptional! Patient and knowledgeable. These guys really know their stuff and in our opinion are giving their competitors a run for their money. The analytics are easy to read and you can see quite clearly every detail of what the app is doing and how well it is performing. Set up took about 5 seconds! Thanks Negate team for looking after us and for an easy app to use :)

I'm so grateful to have found Negate - Bot Protection! We were inundated with fraudulent orders and abandoned carts. As a result our sales reporting and traffic counts were out of wack. The d - - - bots are just a nuisance all the way around. You know this already or you wouldn't be here reading this. As soon as we added Negate - Bot Protection the lousy bots were directed away from our site. The interface is easy and intuitive, but if you're like me and don't feel too savvy with technical things, the customer support for this app is unsurpassed. They really care! They are eager to help you make the app work for your site. Negate - Bot Protection has earned my most sincere recommendation.

Guys Take my word. Thes guys/company is the best of the best. If I could tell you how hard working and intelligent these people are, you will probably not believe. So just take myword and check them out.

Not useful

Negate's support has been awesome! We have had many bots from China the last couple months messing up our analytics but working with Negate to block these in future.

Negate has been a game changer for our store. We run a lot of paid traffic on Meta and Google, and bot clicks were quietly eating our ad budget and messing up our pixel data. Since installing Negate, our analytics are clean, our pixels are only getting real human events, and our ad spend is going where it should. Setup was easy and it just runs in the background. On top of that, the support from Kai and the team has been outstanding. They actually take the time to explain what's going on with your store and go above and beyond to help. If you're running ads at any real volume, this app pays for itself. Highly recommend.

I installed this app over the weekend and emailed support with questions. I was not expecting to receive an answer over the weekend; however, they did answer right away! I'm looking forward to having better success with my ads now. Thank you for the great support, Kai and team!

App has one goal, stop bot traffic, yet our bot traffic has still been rolling in. For $50 per month I'd expect it to work.

This app has been a game changer for us. After months of dealing with completely unreliable data, our analytics finally make sense again. We were heavily affected by thousands of bots from China, Russia, and Singapore that polluted our analytics for months. Shopify’s built-in human/bot filter did almost nothing to stop this. As a result, not only our analytics but also our Google and Meta pixels were severely contaminated, leading to degraded campaign performance and bad optimization decisions. Since using this app, all of these issues are fully resolved. The bot traffic is effectively filtered out, our data is clean again, and our tracking pixels are finally reliable. Performance insights are accurate, and decision-making is back on solid ground. We are extremely happy with this app. It solved a critical problem that Shopify itself could not, and it delivered exactly what it promised.

We suddenly had a flood of thousands of hits from Ashburn VA (amazon), just camping out. Installing this app shielded our site from this unwanted traffic ... which allowed us to get a clearer sense of traffic flow in light of tests and ongoing campaigns.

I got this app specifically to block payment attempts from card testers. After installing it, I get an email stating this here: "Can Negate block payment attempts from card testers? Yes, please use our custom rules for checkout. These are not turned on by default. Be sure to read the documentation on how to turn it on for the first time. Note that an abandoned cart will still be made and it is advisable to pair custom rules for checkout with a shopify flow to then clean out the abandoned checkouts automatically." None of this is actually true. These abandoned cart bots use a URL which you as a merchant have no control over - you cannot even run any Javascript on this URL or choose what it does - hence the bot blocking apps in the app store offering zero protection against this. What makes me really mad about this, is that they claim they can. Furthermore I ran a comparison between the bot order attempts and their list and the bots show up as "human". And when I asked about help with this, they didn't even bother replying. deleted.

So good so far.. we've only had It active a few days but so far it seems to be removing the bot traffic from china. Team have been helpful. Hopefully we can cover the cost over the long term.

Kai has been super helpful at solving a bot issue on our website. Our sessions have gone back to normal and everything has been solved! Highly recommend this app! Great communication and did exactly what we needed. Thanks!

We were plagued by high numbers of bots , website cloning and card cycling. After adding Negate, our bot traffic is drastically reduced and analytics making more sense. Any concerns or questions were quickly answered by Taylor. Highly recommend!

Negate has been incredibly helpful during a recent bot attack on our site. We were dealing with a large volume of traffic coming from overseas, and their platform made it easy to quickly identify and take action. What really stood out, though, was the level of support. Kai, the owner, has been extremely hands-on throughout the entire process — responsive, proactive, and genuinely invested in helping us resolve the issue. Communication was fast, clear, and solutions-focused at every step. Highly recommend Negate if you’re looking for both a strong tool and a team that truly shows up when it matters.