BTA Appointment Booking App

It had been a while since I last accessed the app to make any changes. When I tried to log in today, I found that the app's configuration had changed. Rana helped me very quickly to understand how to proceed. Thank you so much!

Online support really helpful

Had a spot of bother with one of our events disappearing but it was a simple fix in the back end of the settings. Rob from the BTA team helped me quickly to resolve the issue and explained simply why it happened. Other than that the app is pretty easy to use once you know what you doing. It looks clean and simple for the customers too. Very good to know there is an active team behind the scenes willing and able to help when we get things a bit wrong. Thanks Rob!

Book That App is great for all the services we offer. Thanks to the team for helping with a glitch, it was sorted out very quickly so we lost next to no down time on the website with our bookings. Super helpful team, thank you.

Rana Waleed helped with an issue we had with book that app. He was very friendly and efficient.

I have been using BTA Appointment Booking App for my workshop business and it has been a great solution.The support team has also been very helpful whenever I had questions or needed help with configuration.

Very helpful call!

The chat function has an AI assistant but it offers you a real person at any time which you get in just a minute, and they will help sort everything you need no hassle. Without their great assistance I would be helpless!

Great app which is instrumental for our needs. Really great customer support. Highly recommended!!!!!

2025 EDIT: I've been using BookThat for more than six years. We currently have a waitlist issue that I've gone back and forth with support for more than 3 weeks. This app is crucial to my business, and I'm spending way too much time re-re-explaining the issue to tech support. I also feel that the apps appearance in my theme is sloppy and amateurish. It's like you're on a nice website, then you go to register or waitlist for a class and you're in an archaic interface. Seems like for what I pay, the app could look a little more streamlined. Edit: The following issue from 2018 has been fixed. My experience in recent years has been positive. Thank you BookThat! If your product has a capacity limit, be warned: there is an integration issue between Book That and Shopify that has yet to be resolved. Therefore, if your customer leaves their class/tour in their cart or if they respond to an abandoned cart email, they will be able to purchase the class/tour--even if it's sold out. Further, those bookings will not appear on your run sheet "roster." We've had several very dicey and embarrassing moments when classes overfilled, catching us off guard and making us look very amateurish. We teach cooking classes, so not having enough ingredients for paying customers is an epic fail. I am not alone in this experience. Read through these reviews, and you'll read about other companies with overbooked tours and classes. Of course, you can manually monitor your Shopify sales and compare them against your Book That bookings, but I don't feel I should have to go through this added layer of effort--it's the reason why I pay for the app. Book That is aware of the issue and is currently unable to rectify the problem as they are unable to access the code. We have paid two different third party developers to help us with this issue and our current workaround is: 1) adding a cart timer and 2) directing abandoned cart emails to the product versus the cart. Neither are fixes nor make for a positive customer experience. For a booking app that works with Shopify, this is our only option. Once Shopify and Book That work out this issue, this will be a five-star product.

We love this app and it has become crucial to the running and organisation of our events business. The thing I like most is that they are quick to respond and usually fix my little issues for me quickly and efficiently leaving me to get on with the daily running of my business instead of having to become a web expert. Highly recommend

Unparallelled support! I had a major problem with the shopping cart not displaying. I contacted support and they resolved my issue within 10 minutes at no charge! what a great app!

We have a unique business as we sell Queen Bees across the US. BookThatApp allows our customers to select the exact day they want to receive their queen as well as notify our customers a few days before shipment so they can prepare their hive. Configuration is straight-forward but if support is needed, the support team is fast and friendly.

The app is straight forward and effective, and the support team is unbelievably helpful and responsive! This app streamlined our booking system as our tour program grew, and we would not have succeeded without it. There are some nuances to work through, and the reporting could be a little more sophisticated, but overall this has been a very positive experience, and the support team has been a big part of that. Thanks Rob, Gavin, Alex et al!

I loved working with the team at Book That App... I was switching themes in Shopify and needed to have the booking forms changed and had to add a second. They are so fast at getting things done and getting back to me. And as a busy small business owner, I really appreciate the way they would follow up on a regular basis to make sure things were completed and done correctly. Thanks!

Excellent customer support, super fast response! The best booking app I've found for Shopify. Steve, Gravitee Boardshop

I really like this app for booking classes for my shop. If there is ever a question, I get a response very quickly and get everything back on track.

Very complicated and unfriendly interface. Too hard to set up . Disappointed. Not recommend at all. If you look for simplicity, try to do it in another place.

Wonderful app, with great functionality. I have managed to configure this app to even send all staff members a text message when a booking or change is made to a booking. That way, everybody knows what is going on at all times :-)

Easy to use and exactly what my store needed. These guys would have to have the best support of any app I've ever used. Install with confidence that if you ever have an issue, Zetya will get right onto it.