Reliable backups and fast, helpful support We run a B2B HoReCa store with almost 2,000 products and a lot of apps that sync and bulk-edit data, so having daily backups of products, collections, metafields, themes and menus gives us real peace of mind. When BackupMaster added menu backups, I wasn’t sure if the new permission had been applied. I contacted support and within an hour Alex had checked everything, confirmed the permissions and triggered a fresh backup – all 6 menus were backed up straight away. Quick, clear and friendly. Easy to use, runs quietly in the background and doesn’t slow down the storefront. Recommended. It also backs up Shopify Files (all 1,100+ of our media files), which was important for us.
BackupMaster Backups
Review summary
125 reviews on the listingLast 30 days
69 new reviews
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Recent reviews
20 most recentWould like a backup solution that backs up everything, including files. Noted a previous comment about 'Unfortunately, Shopify doesn't allow access to "Files" in the Shopify settings. As a result, we can't back them up. However, we will start backing them up if Shopify opens access to this section.' The question is, has this been resolved and allow the ability to backup and restore media files.
Has truly saved us multiple times - incredible safety feature. Highly recommend. Backups can be restored in such specific and important ways that you always are able to have an oversight of your e-comm platform. 10/10
Awesome app to have, great peace of mind knowing you can bring back deleted items if you need. Awesome!!
Love this app. Works great. Easy interface. Nice folks. Some of my products got written over and it was SO easy to restore them.
Great cost efficient app from a number of Shopify backups. It has no impact on site speed and runs nicely in the background. Would highly recommend.
Funktioniert gut und man bekommt automatisch Support. Sehr beruhigend, seine Daten gesichert zu haben.
Can't beat it for the price and service. Great knowing that your entire site is backed up every day. Their team is proactive and responsive which is also a great comfort.
Backups is very simple but I like it. It's very easy to understand and it delivers on its promise very well! I'm looking forward to it adding new possible features down the road too. Their customer support is also superb! Shoutout to Marina and the tech team for being so accommodating to my needs to coming up with creative solutions for me. As for additional context, I had tried another backup app before I settled on BackupMaster.io. Very happy with my decision.
Been using the app for a long time, and it helped me recover from some horrible mistakes. Marina from BackupMaster has been very responsive to my requests. I highly recommend this app.
In the past I used the app to backup and restore religiously. I took it out at one point to save money, a decision I regretted deeply later, as I managed to damage my store by erasing hundreds of images using "Files" in the Shopify settings. I had to restore image by image one by one. Running a proper backup with the ability to restore is a no brainer and the app works as it should with granularity. I'm never taking the app off anymore and when I reinstalled it I got really nice service from Marina.
Superb proactive customer response. Easy to use application, simple install and it just works. Peace of mind achieved.
Love this backup app. My store has a vast number of variants and every one of them plus other critical data is backed up every day and on command. Now that's peace of mind.
Sehr gute Support über E-Mail. Hier kann man sich beraten fühlen. Die Reaktionszeit ist auch sehr gering
The best backup app. Amazing support helping us in difficult times and the app just works as expected. Thank you!
Loving the safety. Had a website crisis. Done with that. Money can buy peace of mind. So glad to find an affordable option. Only wish they could back inventory on shopify. But not complaining!
Not had a chance to fully review this product as yet but so far so good. Surprising Shopify dont offer a backup service built in. Can do a forced back up at any time and it can be exported and imported back into the the app.
This app saved our life - we had one code issue and if we didn't have this app installed we wouldn't have been able to quickly fix what was happening. Customer service is on point with response and the price is right for exactly what you get.
The app was very easy to install. Customer service was very responsive. It provides some peace of mind knowing my store is backed up.
Their support was very helpful in answering all of my technical questions. Very reasonable price. Would recommend this app.