Astro Loyalty

This app is severely lacking backend functionality for the price. When you enroll in promos, it will show all SKU options to your customer even if you don't offer all SKUs. There is no way to manage this on the backside. Also, if you are OOS of certain SKUs the app just throws an error to the user or takes their discount off in the cart with no explanation. I hope they continue to make this better as its an amazing offering to our online shoppers if it actually worked.

The APP is among the worst available on Shopify, and the support is THE Worst. The developers have you held captive, as no other app integrates with Astro Loyalty, so they could care less about support or improving the app. They just keep collecting the $99/ month. .

Great idea, poor execution. Customers can’t see promos on product pages instead they have to jump through multiple steps (log in, connect to Astro, go to a separate offers page, select the offer, THEN add to cart). It’s clunky and confusing, and most customers just give up. Until promos can display directly on product pages, this integration doesn’t deliver what a loyalty program should. EDIT: reducing to 1 star, app is very buggy. When adding offers to cart app crashes. If there is an Astro offer on an item, customers cannot simply add the item to cart and get the discount when logged in, they have to add it to cart through the offers page, but as mentioned the app freezes when they do that. What is the $99/month for exactly if your app fails to function properly? Developer does not respond to support emails either, I have emailed them twice and no response. Only response is a generic reply to poor reviews.

WOW! Don't believe the negative reviews. This company is so very helpful! Robert helped us and literally in a matter of minutes our store was set up and our customers are syncing with our Astro Loyalty account. What a godsend! 10/10 recommend

Can't get it to integrate. Literally 3days of trying. No support from the app folks. Wanted to get this working before q4 but it has been unbelievably difficult. Can't see a way to upload our current astro customers into Shopify besides one by one .. that's a crazy way to do this

Our pet store switched to Astro Loyalty after managing our program manually for years. It has made our operations much more efficient and dramatically reduced errors. We've had a few minor issues with theme display and code redemption along the way, but the developer was incredibly responsive and resolved them quickly every time. The support has been excellent - I would highly recommend Astro Loyalty to other pet stores.