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Our experience with Asa on the US store has been equally positive. Since we were already using the same setup and team successfully for India, expanding to the US was remarkably smooth. Asa has helped us reduce the customer support burden while giving US shoppers quick and consistent responses. The team's support throughout the setup and rollout made it easy to replicate what was working in India and scale it effectively for a new market.
I don’t ever want to be without this solution! It is revenue generating and has kept CSR at bay from dealing with the same questions, again and again. BTW, great support too! A great value.
Asa has made a noticeable difference to the way we manage customer support at ILEM JAPAN. It has helped us handle routine customer queries faster, reduce the support load on our team, and give shoppers a smoother, more responsive experience. The Asa team has been very supportive throughout the setup and optimisation process, making it easy for us to integrate and continuously improve the experience.