Algolia AI Search & Discovery

We had and issue with our staging environment not being able to reindex. After speaking with our TAM and entering a ticket our issue was resolved in a day. I am very pleased with the continuing communication and the speed in which it was resolved.

I've used Algolia for a few years now, originally with the full API integration, and now with the Shopify app and I've been really impressed with both. Investment in the set-up and configuration is definitely worth the output - it's such a powerful tool. Algolia's re-ranking in our collection pages and search results improved our click throughs and conversion enough to quickly pay for the license. I know this because of the ability to A/B test in the tool, coupled with visible and detailed analytics. Would definitely recommend.

Incredibly fast, reliable and flexible search

Algolia has been a great investment in helping us aggregate search records across different WordPress and Shopify environments. Their support has been invaluable -- from presales to post-launch questions. The product itself works great and tying into the API to customize our results pages was very straightforward. We highly recommend Algolia.

Beware - You will need a full stack developer to install this app for you - no plug-and-play setup. Even for minor adjustments , there is no in-app dashboard to customize.

Installed app, authenticated to algolia, it asks me to select application to create credentials and 'get started'. Loading spinner just spins and never completes, so I can't even do the basic configuration. Email Algolia support, get a response 30 minutes later saying because i am on a 'free' plan, I don't get any technical support. So long story short, can't get the basic app configured, 0 support.

Took the app off our store since we longer use it- it is still embedded in the backend causing search issues for our customers.

Would 100% recommend Algolia to other enterprise level users - the tool has everything you need to make a success of your search strategy and a team with the expertise to help too. We've worked with Algolia for 1.5 years now and our search experience is definitely the best it's been, with a marked improvement from our previous partner.

Smooth integration and good support from Algolia team for setting up the right indexes that boost response time of search

Overall a great app integration between Algolia and Shopify, it really is a game changer in terms of speed compared to our previous app, the support team is very helpful in solving our problems also.

I recommend Algolia 100% - When launched our online store we used different apps for product discovery functionalities, it was always complex and the results obtained never made sense. Algolia's app is the best in the market, truly using AI and data smartly and easily, plus continuously evolving and developing new features and always getting excellent support from their team from a technical but also commercial perspective.

It is definitely not a straight forward implementation which requires support and that is pretty much none-existent unless you commit to min $12,000 USD a year. Terrible support with pay as you go plan. We have tickets over 20 days old not answered.

The on-boarding process is basically non-exist. I installed the app via. app store, and all you get is a page with a "Get started" button. Clicked on the button and being redirected to a account register page, after the registration, being redirected back to Shopify app admin page, nothing happens. I refreshed the page, now It is asking credentials such as API keys, which I never been informed about. I didn't even know my account was successfully created or not. Already here, I stopped using the app. If the start phase is this difficult and not userfriendly, how can I expect the UI and features in the app are userfriendly?

A few early hiccups, but the developer fixed them. Everything works great! Great communications with the developer.

After reading one of the bad reviews below, I checked and found I was experiencing the same issue on my iPhone. I contacted support and they got back pretty much straight away. After 2 days of some back and forth to try to troubleshoot the problem, Matthieu has been a pleasure to work with, and helped me fixed the problem (so yes, there is a quick and easy fix for it!). They have since written a public post with the resolution https://discourse.algolia.com/t/ios-issues-with-our-shopify-autocomplete/1653 Apart from this little problem, the app itself is great, and we've been able to manipulate it to work with our retail/wholesale store. This has really helped search for both our customers and customer support team, and also makes training new employees easier. Check it out on www.smai.com.au Thanks Matthieu and Algolia Search! Great app and great service! :)

Excellent search tool, would recommend to anyone.

Let me save everyone some time, money, and frustration and give you a summary of what to expect with this app. The app itself works pretty good, but the company behind it is extremely suspect. For the past 9 months we have had this app in place with their premium/unlimited plan. It cost us $65 per month every month like clockwork. Starting in August-September, all of the sudden our bill went up to $475 per month, and then again $475 in October. When we took a closer look, it turns out there is a "bug" in the app that causes the app to trigger an event which in turn charges us money. So they have created an app that prints money for themselves. We let them know, and all they did for us was give us a $350 coupon towards one of the months, and said they had fixed the issue. Clearly, they have not fixed the issue. We are concerned how many other customers may be the victims of fraud without knowing it. We have made absolutely no changes to our website, yet somehow are experiencing a 9x increase in billing. Also very suspicious, this is the only third party app I have come across that does their own billing, rather than it being billed through Shopify. Now I am having to work with Shopify to get our money back and investigate the potential fraud this company is taking part in. They are extremely slow to respond, and so far they can't even refund us the money, only give us a coupon...something is not adding up.

We use Algolia to filter and render collections, product recommendations and search. It is really fast and reliable. Highly recommended

It is very difficult to set up and use. You need an IT expert to be able to use this application. I've spent days trying to find a way to use it, but it doesn't work. The support team responds very slowly.