AlertShield: Customer Support

AI Customer Support. Shopify merchants have no automated alert or escalation system when critical compliance/legal emails go unanswered, leading to sudden store takedowns with no grace period. An LLM agent reasons over email content to extract response windows, assigns severity, and orchestrates escalation across SMS/Slack/phone based on merchant travel status and risk level. AI analysis, audit storage, instant alerts via email and Slack, Kovotic support.