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We have been working with Aide for a couple of months now and they have been exceedingly responsive and helpful to our needs. Throughout the process, the Aide team has taken our feedback well and made this as smooth as possible.
Our team is super happy with Aide! We currently use Zendesk and as such needed an AI solution that works with our existing CX platform and allows us to fully leverage our Shopify data to cut down support times and costs. Aide was a perfect fit as it integrates with both and seamlessly helped our agents get through tickets faster and automatically populates ticket fields on Zendesk!