ABConvert: A/B Testing

I subscribed to ABConvert and had to cancel only 8 days into my billing cycle, for reasons unrelated to the app itself. I contacted support and asked for a partial refund covering only the unused part of the period, not a full refund. The request was declined. Refusing to prorate a billing period that went almost entirely unused is disappointing and says a lot about how merchants are treated once they’ve paid. Support is also handled first by an AI agent, which made a simple request slower and more drawn out than necessary. If you’re considering ABConvert, don’t count on any flexibility on billing. Once you’re charged, expect to pay for the full period, even if you cancel within days.

USE AT YOUR OWN RISK This app cost me more than it helped or saved. *****DOES NOT SYNC INVENTORY. (also does not warn you about this) In my case this lead to overselling hundreds of items. when I asked the staff to explain how inventory works, it took well over 5 minutes to get a real answer: Me: so i am meant to manually recalculate my inventory after a test? Jeffrey: No you don’t have to Me: then why is my inventory oversold Jeffrey: Just go analytics and see how many test variants are sold Jeffrey: And minus the number Jeffrey: That’s it

Amazing app, bad operation. The functionality of the app itself is great- you can run tests that improve your conversion rate by 0.1%, which is a lot. However, the app lacks in support and self-support- not because of the support staff, but because of the working hours and the way errors are not communicated. I've attempted creating the same price test over 10 times by now- each time, taking ~30 minutes. Once the test fails, all it does is not show up in the "Your tests" section- no visible feedback on why it failed. The support works 9am to 6pm- Beijing time- meaning during regular business Hours in the Americas, you have no support.

The support process is ridiculous. You're required to book a ticket just to speak to someone which sure whatever thats fine but the issue is you close out the ticket without any response from us on whether or not your suggestions fixed the issue at hand to which we have to go through your AI chat system and respond to multiple unnecessary prompts just to get passed it so we can speak to book a ticket and then we have to book a completely brand new ticket and re-type all the information that should already be available if you just didn't close the ticket out. The app itself is fine which is why I gave 3 stars.

I’ve never seen an app with a support team that take care their use to such extent. I was having trouble creating a test, and I message the help desk through live chat widget. The support just guide me step by step and solve my problem. Though the issue was from them, but I really like the respect they showed to the users. Besides the support, the app itself is so powerful but simple. I guess I will just stick to it.

The price test app was great, and the use of cookies to maintain consistent pricing for each visitor was effective. Jeff's support was fantastic. Unfortunately, a huge price hike forced us to move on.

We needed to launch a price test on the accessory we manufacture. Of the 3 other applications tested ABconvert were the most professional and responsive as well as being the cheapest... The installation was not easy and Jeffrey immediately took charge of the setup. I was able to talk to him by chat and even by video so that the environment was well understood and everything was sorted out within a few hours. Thank you for your great responsiveness! Price testing is a crucial issue and this application will enable us to make an informed decision!

Great app for price testing! It has been getting better and better since we installed it, with more features.

Jeffrey just went above and beyond to help fix our store when it wasn't even this app that was causing the issue. He spent hours going through each line of code even after he was supposed to leave for the day, not stopping until he found the issue. I have nothing but amazing things to say about the support and trust we can use this app to work for our complex store setup.

A must have app for every Shopify store to increase performance. Really good support and easy to use and set up!

Great app, with even better support!

There are great people behind this app who care about their users. App also works as expected and it's cost-effective compared to other expensive solutions.

Great support!!

I installed this app to do a bunch of testing on content / price / messaging etc. It is a highly capable CRO testing app. The analytics allow you to measure many different metrics such as profit per view, rev per view, CVR, overall profit for each test iteration etc.. You aren't limited to A/B testing. You can split traffic to test a few different price variations in the same test. Overall it is a very intuitive app which makes the testing process accessible for store owners. Best of all, the service is incredible. Jeffrey responded to a few setup issues immediately (my stores code problem, not the apps) and edited my theme code to sort it out.

muy buen soporte

Great support and simple shipping test service! Thank you.

good